Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how bbab88 ("the Platform", "we", "us", "our") collects, processes, stores, and discloses personal information obtained from individuals ("User", "Player", "you") who access or use the bbab88 website and associated services. This Policy forms part of our Terms & Conditions and should be read alongside them.

By registering an account or using any service on the bbab88 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the Platform immediately.

bbab88 takes your privacy seriously. We operate as a safe and reliable platform and apply industry-standard security measures to safeguard all personal data entrusted to us by our players across Bangladesh, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

2 Information We Collect

bbab88 collects personal information through multiple channels when you interact with the Platform. The categories of data we collect include, but are not limited to, the following:

We do not intentionally collect sensitive personal data such as health information, biometric data, or religious beliefs unless explicitly required by law or responsible gaming obligations.

3 How We Collect Your Information

bbab88 collects personal data through the following methods:

• Direct interaction — information you provide when registering, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies — cookies, web beacons, pixel tags, and server logs that record your interactions with the Platform automatically when you visit or use our services.
• Third-party payment providers — transaction confirmation data shared by bKash, Nagad, Rocket, and Upay when you initiate a deposit or withdrawal through those channels.
• Identity verification partners — document authentication and fraud-screening services that assist us in verifying the identity and age of new players.
• Analytics services — aggregated, anonymised data from platform analytics tools used to understand player behaviour and improve the overall user experience.

4 How We Use Your Information

bbab88 processes your personal data only for legitimate purposes directly related to the operation of the Platform. Specifically, we use your information to:

• Create and manage your player account, including authentication and security.
• Process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and maintain accurate financial records.
• Verify your identity and age in accordance with our responsible gaming commitments and our obligation to restrict access to players under the age of 21.
• Detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other prohibited behaviour.
• Provide personalised customer support and resolve disputes or complaints in a timely manner.
• Send you transactional communications such as deposit confirmations, withdrawal notifications, and security alerts.
• Where you have opted in, send you promotional communications about bonuses, seasonal offers tied to events like BPL, Eid, or Pohela Boishakh, and new game launches.
• Comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements and requests from lawful authorities.
• Analyse usage patterns to improve Platform performance, game selection, and overall user experience.
• Enforce our Terms & Conditions and administer self-exclusion or account restriction measures under our Responsible Gaming programme.

5 Legal Basis for Processing

bbab88 processes your personal data on one or more of the following legal grounds:

• Contractual necessity — processing is required to fulfil the account agreement and service contract between you and bbab88, including payment processing and account management.
• Legal obligation — processing is necessary for bbab88 to comply with applicable laws, including anti-fraud, AML, and age-verification requirements.
• Legitimate interests — processing is in the legitimate business interests of bbab88, such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights.
• Consent — for non-essential communications such as marketing emails and promotional SMS messages, we rely on your explicit opt-in consent. You may withdraw this consent at any time by contacting support.

6 Cookies and Tracking Technologies

bbab88 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session state, and gather analytics data. Cookies are small text files placed on your device by the Platform. They do not contain executable code and cannot access other data stored on your device.

We use the following categories of cookies:

• Strictly necessary cookies — essential for Platform functionality, including maintaining your logged-in session and remembering your preferences during a visit. These cannot be disabled.
• Performance cookies — collect anonymised data about how players navigate the Platform, helping us identify and resolve technical issues and improve page performance.
• Functional cookies — remember your personalisation settings, such as your preferred language or display settings, to improve continuity between sessions.
• Analytics cookies — help us understand aggregate usage trends and player behaviour patterns. Data collected by analytics cookies is anonymised and cannot be used to identify individual players.

You may adjust your browser settings to refuse or delete cookies at any time. Please note that disabling certain cookies may impair the functionality of the Platform, including your ability to log in or maintain a session.

7 Sharing and Disclosure of Your Data

bbab88 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data in the following limited and controlled circumstances:

• Payment providers — we share necessary transaction data with bKash, Nagad, Rocket, and Upay to facilitate deposits and withdrawals. These providers are bound by their own privacy obligations.
• Identity verification services — we may share identity documents and personal details with third-party KYC (Know Your Customer) providers engaged to verify player identity and age.
• Fraud prevention and security — we may share data with anti-fraud and security service providers to detect, investigate, and prevent fraudulent or illegal activity.
• Legal authorities — we may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights and safety of our players or the public.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, provided that entity agrees to handle your data in accordance with this Privacy Policy.

All third parties with whom we share personal data are contractually required to maintain its confidentiality, process it only for the purposes for which it was shared, and implement appropriate security measures.

8 Data Retention

bbab88 retains your personal data for as long as your account remains active and for a reasonable period thereafter, to fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account and identity records are retained for a minimum period required by applicable AML and financial record-keeping obligations, typically five years from the date of the last transaction or account closure.
• Transaction records, including deposit and withdrawal history, are retained for a minimum of five years for financial audit and compliance purposes.
• Support correspondence and complaint records are retained for three years from the date of resolution.
• Marketing consent records are retained for the duration of your account and for two years following account closure or consent withdrawal.
• Technical and usage data is retained in anonymised or aggregated form for up to three years for analytics purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised.

9 Your Rights and Choices

As a player on the bbab88 Platform, you have the following rights with respect to your personal data:

• Right of access — you may request a copy of the personal data bbab88 holds about you at any time.
• Right of rectification — you may request correction of inaccurate or incomplete personal data held in your account profile.
• Right to erasure — subject to legal retention obligations, you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing — you may request that bbab88 temporarily suspend the processing of your data in certain circumstances, such as while a data accuracy dispute is under review.
• Right to withdraw consent — where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object — you may object to the processing of your data where bbab88 relies on legitimate interests as the legal basis, subject to our ability to demonstrate compelling grounds that override your interests.

To exercise any of the above rights, please contact our support team by email at [email protected]. We will respond to all verified requests within 30 days. In certain cases, we may need to verify your identity before acting on a data request.

10 Data Security

bbab88 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive data, including payment method identifiers and identity documents, using industry-standard encryption algorithms.
• Role-based access controls that restrict internal access to personal data to authorised personnel on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing conducted by qualified security professionals.
• Multi-factor authentication options available for player accounts to reduce the risk of unauthorised login.
• Incident response procedures to detect, contain, and report data breaches in accordance with applicable obligations.

While bbab88 takes all reasonable precautions to protect your data, no method of transmission or storage is entirely secure. You are responsible for keeping your account credentials confidential and should notify us immediately at [email protected] if you suspect any unauthorised activity on your account.

11 Children and Minors

The bbab88 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover or have reasonable grounds to believe that an account holder is below the required age, we will immediately suspend the account, freeze any available balance pending investigation, and delete the personal data of the underage individual upon confirmation.

If you are a parent or guardian and believe that your child has registered on the Platform or provided us with personal data, please contact us immediately at [email protected] so that we can take prompt corrective action.

12 Changes to This Privacy Policy

bbab88 reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform services. When material changes are made, we will notify active players via an in-platform notification or by email to their registered address at least 7 days prior to the effective date of the revised Policy.

We encourage you to review this Privacy Policy periodically. Your continued use of the Platform following the publication of any update constitutes your acceptance of the revised terms. All times referenced in this Policy are expressed in Bangladesh Standard Time (BST, UTC+6).

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the bbab88 data team by email. Our support team is available around the clock to assist you.

Email: [email protected]

We will acknowledge all privacy-related enquiries within 48 hours and aim to provide a full response within 14 business days of receipt.